Blacktide International
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03Hotels & venues

Hospitality

Experiences guests book direct.

Hotels, restaurants and venues lose fortunes to third-party platforms. We build direct-booking sites, PMS and POS integrations, and loyalty experiences that lift direct revenue and guest lifetime value.

All industries
Hospitality — featured4/5
Platforms we work with in Hospitality
(The challenge)

What's holding hospitality back.

The patterns we see again and again — and exactly what we engineer away.

01

Commission to aggregators

Booking.com and the delivery apps clip every transaction. Without a direct channel, you rent your own guests back at a premium.

02

Clunky booking journeys

Slow, ugly booking engines and reservation widgets lose guests at the final, most valuable step.

03

Siloed systems

PMS, POS, bookings and CRM don't talk, so you can't see the full guest — or market to them well.

04

No owned relationship

Guests belong to the platform, not you. No data, no loyalty, no repeat-visit engine of your own.

Higher-margin direct revenue
1Unified guest profile across systems
24/7Always-on booking & enquiries
(What we build)

Built for Hospitality.

A complete, senior-led engagement — expand each area to see exactly what we deliver.

Booking and reservation experiences engineered to convert — for rooms, tables and events.

  • Room & rate booking
  • Table reservations
  • Event & function enquiries
  • Gift cards & vouchers
(Integrations)

The platforms we connect.

We work with the tools you already run — and join them up so your systems finally talk to each other.

PMS & property01
MewsCloudbedsOpera PMSLittle HotelierRoomRaccoonGuestlineprotelapaleo
Booking & channel02
SiteMinderThe Hotels NetworkProfitroomCubilis
Reservations & POS03
SevenRoomsOpenTableResDiaryToastSquareLightspeedTouchBistro
Payments04
StripeAdyenWorldpayDojo
CRM & marketing05
RevinateKlaviyoMailchimpTwilio
Reviews & automation06
TripAdvisorGoogleTrustpilotZapierMake
(How we work)

From enquiry to results.

An illustrative engagement — every project gets a precise schedule after discovery.

Kick-offLaunch & beyond
01Discovery & audit
Week 1
02Design & prototype
Weeks 1–3
03Build & integrate
Weeks 3–7
04Launch & optimise
Week 8+
01Week 1

Discovery & audit

We map your booking journey, systems and guest data to find the fastest path to direct revenue.

02Weeks 1–3

Design & prototype

We design booking flows and a brand experience guests trust enough to book direct.

03Weeks 3–7

Build & integrate

We build and connect your PMS, POS and reservations into one real-time, owned experience.

04Week 8+

Launch & optimise

We grow direct bookings and loyalty, measured against commission saved and repeat visits.

(Where we work)

Hospitality clients, everywhere.

Headquartered in Glasgow, we partner with hospitality businesses across the UK and around the world — remote-first, with the responsiveness of a local team.

Glasgow
Edinburgh
London
Manchester
Birmingham
Leeds
Bristol
United Kingdom
Worldwide
(Why Blacktide)

Why hospitality leaders choose us.

01

Senior people only

No juniors learning on your budget. The people who scope the work are the people who build it.

02

Owned, never rented

You keep the code, the IP and the infrastructure. No black boxes, no lock-in — ever.

03

Engineering is the brand

Speed, reliability and craft aren't technical details. They're how trust is felt.

04

One partner, end to end

Strategy, brand, web and software under one roof, moving at a single pace.

05

On call 24/7/365

An under-two-hour response SLA — and an average real response measured in minutes.

06

Radically transparent

Clear scope, clear pricing, clear reporting. No surprises and no theatre.

(FAQ)

Hospitality, answered.

Still unsure? A quick inquiry gets you a straight answer from the people who'd do the work.

(Explore)

Related industries.

(Let's begin)

Grow your hospitality business.

Tell us about your hospitalityproject and we'll reply within one business day — a real response from the people who'd do the work.

hello@blacktideinternational.com